Terms of service

Welcome to Zelo PK. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General Information

This website is operated by Zelo PK.

Contact Information:

  • Email: mazanaheer@gmail.com

  • Phone: +92 342 8995898

Throughout these Terms of Service, the terms “we,” “us,” “our,” and “Zelo PK” refer to Zelo PK. The terms “you” and “your” refer to the customer or user of our website.

2. Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe that a customer has violated these terms or is engaging in fraudulent or unauthorized activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings. Minor differences between product images and the actual product do not necessarily constitute a defect.

We reserve the right to correct errors, update product information, and change product availability at any time without prior notice.

4. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify, discontinue, or change the prices of products at any time.

An order is considered placed once you complete the checkout process. We reserve the right to cancel or refuse an order in cases such as pricing errors, product availability issues, suspected fraud, or incorrect customer information.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation by email, phone, SMS, or another available communication method.

Receiving an order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order when necessary.

If we cancel an order after payment has been received, any eligible amount paid for the cancelled order will be handled according to our applicable refund policy.

You are responsible for providing accurate and complete delivery information, including your name, phone number, and shipping address.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe shown on our website or communicated to you.

Delivery times may vary due to factors outside our control, including courier delays, weather conditions, public holidays, incorrect address information, security situations, or other unforeseen circumstances.

Zelo PK is not responsible for delays caused by third-party delivery companies after an order has been handed over to the courier.

Customers should ensure that someone is available to receive the order at the provided delivery address where required.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Refund/Return Policy.

Customers are responsible for reviewing the applicable return conditions before placing an order.

Products may be required to be returned in their original condition, packaging, and with any included accessories or tags, where applicable.

Certain products may not be eligible for return or exchange due to their nature. Any applicable exclusions will be specified in our return/refund policy or product description.

8. Customer Information

You agree to provide accurate, current, and complete information when placing an order or contacting us.

You are responsible for ensuring that your contact information and delivery details are correct.

If incorrect information provided by you results in a failed or delayed delivery, additional delivery charges or other costs may apply where applicable.

9. Intellectual Property

All content available on the Zelo PK website, including but not limited to logos, text, product descriptions, graphics, photographs, designs, images, and website content, is owned by or licensed to Zelo PK unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or use our website content for commercial purposes without our prior written permission.

10. Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose.

  • Attempt to gain unauthorized access to our website or systems.

  • Submit false or misleading information.

  • Engage in fraudulent transactions.

  • Interfere with the operation or security of our website.

  • Copy or misuse our content, branding, or intellectual property.

  • Use automated systems to access or collect information from our website without permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, or other service providers.

Your use of third-party services may also be subject to the terms and policies of those third parties.

Zelo PK is not responsible for the independent policies, actions, or services of third-party providers.

12. Limitation of Liability

To the extent permitted by applicable law, Zelo PK will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes relating to these terms or your use of our website shall be handled in accordance with applicable Pakistani law.

15. Contact Us

If you have any questions about these Terms of Service, you can contact us at:

Zelo PK

Email: mazanaheer@gmail.com
Phone: +92 342 8995898