Shipping policy

At Zelo PK, we are committed to delivering your orders safely and on time. Please review the following shipping information before placing your order.

1. Shipping Locations

We currently deliver orders within Pakistan.

Delivery availability may vary depending on the customer's location and the courier service available in that area.

2. Order Processing

Orders are normally processed within 1–2 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a confirmation message containing your tracking information, where available.

3. Delivery Time

Estimated delivery time is generally:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer because of courier delays, weather conditions, public holidays, incorrect address information, security situations, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on your delivery location, order size, weight, or applicable promotions.

From time to time, Zelo PK may offer free shipping or other shipping promotions. Any such offer will be subject to the terms displayed at the time of purchase.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay for their order at the time of delivery.

Customers placing COD orders are requested to provide a valid phone number and complete delivery address.

We reserve the right to contact customers to confirm COD orders before dispatch.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Valid phone number

  • Any relevant address or landmark information

Zelo PK is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order needs to be re-shipped because of incorrect information provided by the customer, additional shipping charges may apply.

7. Delayed or Failed Deliveries

Although we work with delivery partners to ensure timely delivery, some delays may occur due to circumstances beyond our control.

These may include:

  • Courier service delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete addresses

  • Unsuccessful delivery attempts

  • Security or road conditions

  • Natural disasters or other unforeseen circumstances

If a delivery attempt is unsuccessful, the courier may contact you or make another delivery attempt according to its procedures.

8. Order Tracking

Where tracking is available, tracking information may be shared with you after your order has been dispatched.

You can use the provided tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

9. Damaged or Missing Packages

If your package arrives visibly damaged, please contact Zelo PK as soon as possible.

Where appropriate, we may request photographs, videos, order details, or other information to investigate the issue.

If you believe your package is missing or has not been delivered within the expected timeframe, please contact us so that we can assist you.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Zelo PK

Email: mazanaheer@gmail.com
Phone: +92 342 8995898

We will do our best to assist you with your delivery-related concerns.